No industries are more regulated, more criticized, and more open to security threats than utility services. Whether supplying gas, electricity or water, utility management is critical for business and supply operations, customer satisfaction, and security. As demand grows, these issues become even more complex, and the right utilities software can be the difference between being loved or hated, passing or failing compliance investigations, and being safe or open to threats.
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- Huge Global Delivery Facility
- 24/7 Support
- Clients in the Biggest World Countries
- Quality Certification
- Variable Methodogies, surch as: RUP, Agile/XP and more
- Access to Highly Trained, Experienced Professionals
- Many Technology Skills Accessible in One Facility
- Excellent Protection for Intellectual Property
Utility software solutions fall into three categories, and SoftGroup has in excess of 500 professional utility software specialists who have backgrounds in the utilities industries, as programmers and systems analysts. As the industry updates its technology, we continue to add staff, in order to be able to provide exceptional utility software to our ever-increasing client base.
Basic business operations involve meter reading, service, repair, maintenance, all administrative functions, and, of course, crucial customer service. Business operations also include all HR functions, billing and collection and data collection and management. Because of its lengthy history as a utilities solutions corporation, SoftGroup can offer both BPO services and/or development of customized utilities solutions for utility companies of any type or size. Our utilities billing software, for example, is designed to provide for continued customer base growth and immediate computation of any rate changes, including taxes and other fees. Our customer service software includes the management and tracking of all requests for service and customer complaints, logging and organizing the data by any and all specifics and demographics that a utility service corporation selects.
Delivery Systems Management/Event Management/Compliance
These areas of any utility service corporation have become more and more technologically advanced. Delivery systems are continually monitored and controlled by utilities software that is rapidly and constantly undergoing change. The utilities software at SoftGroup remains consistently in the forefront of development to meet the current and future needs for these delivery systems.
Event and incident reporting and management are more than simply good business. It is required by local, state and federal agencies, and data must be logged and collated, with great detail and resolutions. Reporting to appropriate agencies must follow all regulatory requirements, and the software designed by SoftGroup is both utility and related agency-specific.
We live in a dangerous world, and threats to utility systems are real. Fortunately, the Center for Internet Security (CSI) has established sound security benchmarks. SoftGroup collaborates with the CSI in the development of its security software systems for any type of utility service corporation, and we can emphatically state that using our security software will provide the highest standard of protection for all IT services in use. Federal regulations dictate very specific parameters for security, and SoftGroup meets or exceeds those standards at all times.
Many software developers and suppliers avoid working with the utilities industry because, other than business operations, the sophistication requires the highest level of expertise. SoftGroup, on the other hand, welcomes the challenges of both BPO services and of developing utility- and company-specific software solutions in operations, delivery and compliance.